Unit 27: The Concise Guide to ITIL

INSTRUCTIONS:This unit covers ITIL, a popular IT Service Management Framework that is widespread in larger IT departments around the world.

Vocabulary Activity

Study the unit vocabulary, definitions, and example sentences.

Reading Activity Plus Questions

Read the article as you listen along, then do the comprehension questions.

Multiple Choice

Pick the correct answer from a list.

Listening Comprehension

Listen to the word and type it in.

Spelling Activity

Type in the correct answer for each definition.

Speaking Activity (optional)

Record yourself speaking English.

Pick a question and write about it.