Helpdesk: General FAQ

Search
Reset

First of all, a big THANK YOU for subscribing!

All subscriptions run until you cancel them. You can Cancel and Resume your subscription at any time, with just one click. Don't worry about losing course progress, classroom data, or any other settings when your subscription lapses — your data is always safe. And you will always get the time you paid for, no matter when you cancel.

Receipts are automatically emailed after each transaction. Need another copy? Just visit the My Profile -> My License page.

To upgrade or downgrade your subscription tier, simply cancel your current subscription and purchase a new one. Email us for help if you need it.

If you have any issues or further questions please contact us. You can even book a meeting with us and get training and/or help via Google Meet. We love to talk with our customers! It's the best way to get feedback and offer assistance and initial training. We find that well-informed customers become happy long-term customers, and that's what we want!

This course is a special English language program designed to help you learn important Information Technology and other job-related language skills.

Certificates are awarded automatically when a student completes any module with a grade of 85% or higher.  Note: Sometimes teachers will disable or delay certificates for any number of reasons. In that case you will need to contact them and get the exact reason.

A Module is a just group of Units organized by subject. 

A Unit is just a collection of Activities organized by theme.

An Activity is an interactive lesson where you learn and practice new vocabulary. Some are grades and some are. pass/fail. 

Vocabulary Terms are the building blocks of activities and units. They are just important "words, phrases, and concepts" in the area you are studying.

All pronunciations of key terms are given in both USA and UK English. Spelling, grammar and usage is either UK or USA English depending on the unit author. We are planning to have all spelling in both USA and UK variants by the end of 2023.

No sorry,  but you can just delete your account and create a new one.

All pronunciations of key terms are given in both USA and UK English. We are planning to add more popular dialects soon including Irish, Australian, and Indian.

Any user can reset their password by using the "lost password" link on the Login Page, provided that they still have access to their email account. If you don't get any email, please check your spam folder.

Sign in to your account and select My Account -> My Profile from the top menu. Scroll to the bottom of the page. You will see a red button to delete your account. If you click this button, all your personal information will be erased and completely "forgotten" by our system. This is a GDPR-compliant solution which cannot be undone.Thanks for trying us out... and sorry to see you go!
Welcome to Help Desk!
Help Desk
Contact Support:
Contact Support:
English4IT.com
c/o English 4 Work
Folkungagatan 132c, Box #541
116 30 Stockholm
SWEDEN

Email: info@english4it.com
Phone: +46 73 919 229